Shelter Depot Customer Engagement & Insights Agent

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Description

Hello Hello!  Alight is recruiting Shelter Depot Customer Engagement & Insights Agent for our program in Uganda to be based at Bidi Bidi Office  (1 position). You’re interested in joining us? Welcome, we’re happy you’re here! 

If you join us, you will find…

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it. 

The Shelter Depot Customer Engagement and Insights Agent will have the responsibility of engaging customers, collecting data to inform the Shelter Depot and to demonstrate the impact of the project. This role will be continually engaging community members and customers of the Shelter Depot in the project, to directly collect data and stories from customers, to work with Alight’s MEL team to collect data and Every Shelter’s Innovation lead to assess and test ideas’. The role will support in the program delivery for the Shelter Depot, lead the on-going monitoring and evaluation of the Shelter Depot, and generate insights to enhance the Shelter Depot project.

Key Duties & Responsibilities

Customer engagement

• Oversee the project activities that engage customer participation and feedback collection in the Shelter Depot
• S/he will be responsible for conducting sensitization and dialogue meetings with community members
• S/he will support execution of components of the Shelter Depot project that directly engages customers i.e., Work for Credit, Training; and collect relevant data
• Support the Every Shelter Innovation Lead with testing and exploring prototypes, innovations and pilots by engaging community members and supporting various stages of the process.

Customer insights generation

• Responsible for the generation of customer insights to inform the Shelter Depot project
• Implement co-creation in line with human centred design principles and generate ideas/ solutions/ recommendations from the customers
• Production of presentations, communication documents, human interest stories utilizing customer insights to showcase the achievements and impact of the project
• Work closely with and provide generated insights to the Communications and MEL departments to contribute towards proposal development and external communications

Monitoring, Evaluation, Learning and Reporting

• To develop a MEL plan for the shelter depot project
• To lead on the development, implementation and reporting of the Shelter Depot monitoring, assessment and evaluation activities
• To support the development of reports for the Shelter Depot project
• To lead on the sharing of learnings from the Shelter Depot project within Alight and the joint project team of Alight and Every Shelter, these are available for utilization

Coordination

• Support the Shelter Depot Project Social Enterprise Lead in the communication with OPM, UNHCR, and other governing bodies in the settlement
• Representation of the Shelter depot project in various forums/partnerships and be able to present / showcase Shelter Depot’s achievements in various forums
• Support the effective communication between ALIGHT and Every Shelter, participating in regular project update meetings

Other

• Perform any other duties assigned by the supervisor or in his/her absence, his /her designate.

Requirements

• Bachelor’s degree preferably in research, MEL, development studies or related field
• Minimum 2 years of relevant experience in a refugee settlement setting
• Experience in working with not-for-profit organizations, social business enterprises.
• Computer literate (Google suite App - Word, Excel, Power Point, or any office application)
• Good administrative and documentation skills.
• Customer/Client Service Skills
• Excellent report writing and analytical skills.
• Excellent understanding of human-centred design and/or co-creation

Core competencies:

• Proactive and self-motivated, able to work independently as well as in a team.
• Learning and adaption ability
• Solution oriented with ability to positively overcome challenges
• Ability to deliver with minimum supervision
• Effective communication, problem solving and decision-making skills.
• Excellent people skills and good public relations
• High level of integrity
• Well organized; able to meet deadlines, good understanding of time management.

Others/Extra Details

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status.  Alight complies with all applicable laws governing nondiscrimination in employment. Any form of canvassing in the recruitment process will lead to automatic disqualification.

"By applying to this job, I understand and acknowledge that ALIGHT is committed to ensure compliance of its code of conduct by staff and any other persons working on behalf of ALIGHT  with zero tolerance to GBV acts and Protection against Sexual Exploitation and Abuse. ALIGHT requires its staff and any other person working on behalf of ALIGHT to treat all people with dignity and respect and to actively prevent harassment, abuse and any nature of exploitation. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding related topics". "QUALIFIED WOMEN ARE ENCOURAGED TO APPLY".