Community Services Officer

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Description

Hello Hello!  Alight is recruiting a Community Services Officer for our program in Uganda to be based at Kyaka II Office You’re interested in joining us? Welcome, we’re happy you’re here!

If you join us, you will find…

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it. 

Reporting to the Protection Manager, the the Community Services Officer will ensure quality protection outcomes by catalyzing community actions around the PSNs, providing direct support to PSNs, and drawing from synergy with the larger community protection components. 

Key Duties & Responsibilities

Project development, implementation and reporting

• Under the supervision of the Protection Manager, contribute in drafting concept papers and proposal development
• Identify gaps in terms of protection and community services and generate ideas to address them with strong impact for the beneficiaries.
• Participate in PSN profiling and ongoing risks analysis in order to design adequate responses.
• Ensure quality data collection, analysis and storage in line with the Protection Information Management principles.
• Ensure daily implementation of community sub sector activities as planned.
• Ensure a daily monitoring of protection trend in the settlement.
• Make sure that all community services projects adhere to the standards and or principles of the respective thematic areas as well as ALIGHT guidelines and accountability standards.
• Contribute in preparation of monthly and weekly activity and spending plans.
• Proactively contribute to quality and timely implementation of community sub sector activities as planned.
• Contribute in drafting weekly, monthly, quarterly, annual and other reports.
• Spontaneously draft and share flash reports on major protection incidents and risks.

Coordination and representation

• Develop relationships with a range of key stakeholders, Local Government and other stakeholders on the community services thematic areas at the field level in close liaison with the Protection Team Leader.
• Represent ALIGHT and participate actively in the local Community Services working groups and any other meeting as requested.
• Close co-ordination in project implementation with partners (UN agencies and national/international NGOs), including referrals, community services gap analysis, advocacy.
• Work closely with the other program components to maximize program output and impact.

Staff development and management

• Provide technical and programmatic leadership for the Community Services Assistants, Community Services Case Workers and community based structures within the operational area.
• Develop staff performance measurement and targets and appraise them based on the set targets.
• Conduct daily field visits to support Community Service Assistant - mentoring - through technical back stopping and to train duty bearers.
• Uphold ’s code of conduct and principles on accountability.

Monitoring and Evaluation

• Contribute to the daily quality implementation, monitoring and evaluation of projects and interventions.
• Identify, document and disseminate relevant project success, challenges and follow up on implementation of project’s action points
• Assist in participatory needs/vulnerability and capacity assessments of affected communities
• Participate in project evaluations and assist in the analysis of results.

Additional tasks

• On request perform any other additional duties assigned by the supervisors in order to allow the organization to function optimally.
• Adhere to ALIGHT’s code of conduct. 

Requirements

• A university degree in Social Sciences, Development Studies, Adult and Community Education, Social Work and Social Administration, Community Psychology or any related field.
• At least 3 years’ experience in Community Services or community development interventions in a humanitarian setting.
• Familiarity with effective community mobilization techniques and social change approaches, such as Raising Voices SASA!, strongly preferred.
• Experience in participatory methods for community education and mobilization.
• Diplomacy and assertiveness; the ability to confront and discuss sensitive issues with respect.
• Must be fluent in written and spoken English. 
• Ability to ride a Motocycle with a valid riding licence. 

Others/Extra Details

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status.  Alight complies with all applicable laws governing nondiscrimination in employment. Any form of canvassing in the recruitment process will lead to automatic disqualification. 

"By applying to this job, I understand and acknowledge that ALIGHT is committed to ensure compliance of its code of conduct by staff and any other persons working on behalf of ALIGHT  with zero tolerance to GBV acts and Protection against Sexual Exploitation and Abuse. ALIGHT requires its staff and any other person working on behalf of ALIGHT to treat all people with dignity and respect and to actively prevent harassment, abuse and any nature of exploitation. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding related topics.